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General Questions Questions about Whole Power Market, the platform security and product compliance.
Payment Questions About the security of the amount of money and the security of the payment channel when purchasing products on this platform.
General Questions
- What is Whole Power Market?
The Whole Power Market sprouted in the mind of the university’s founder back in 2018, a young man with a dream and a realistic plan. It has been deeply involved in the workplace for many years and has brought opportunities to the planned Whole Power Market by partnering with several quality energy equipment suppliers.
- Are all the products on Whole Power Market compliant?
Yes, all products are purchased and sold through branded manufacturers, so you can buy with confidence.
- What should I do if the product I received is defective?
If you receive the package and find that the product is damaged or defective, please contact us first by email or submit the form information.
When contacting us, please also submit the following information:
1. the purchase order number;
2. a description of the details of the damage or defect;
3. provide high-resolution pictures or videos of the product, showing the damage or defect as much as possible.
- Why did I purchase two or more products and only receive one?
We are sorry to have this problem.
Generally, larger products or orders with high quantity will be shipped separately, so there will be a difference in parcel delivery time, some will be delivered early and some will be late, and all will be delivered successfully under normal circumstances. Otherwise, if you wait too long or can’t deliver, please contact us by email or form in time, we will reply at the first time.
- If I want to cancel my order, what should I do?
If you wish to cancel your order due to force majeure, please contact us by email or submit a form!
Orders are generally processed within 24-48 hours, except for holidays, and we can help cancel any parcel before it leaves the factory or warehouse.
If the logistics bill number is updated or after the parcel is sent out, we can not cancel or intercept, but can only refuse to return the parcel when it reaches the recipient, otherwise the signed return will need to bear the return cost.
Payment Questions
- What payment methods are supported?
Whole Power Market now supports online payment by PayPal, a secure transaction platform that is managed by PayPal for the duration of its validity and maintains the customer’s spending experience.
- If I want to cancel my order and get my money back, what should I do?
You can send an email to Whole Power Market for feedback until the package is delivered, and we’ll be the first to help you with that. If the package has not been sent, you can cancel the order and get a refund; if the package has been sent, you need to wait for the package to be returned to the warehouse before you can get a refund.