- What is Whole Power Market?
電力市場全体は大学創設者の頭の中で芽生えた 2018, 夢と現実的な計画を持つ若者. 同社は長年にわたって現場に深く関与しており、いくつかの高品質のエネルギー機器サプライヤーと提携することで、計画されている全電力市場にチャンスをもたらしてきました。.
- Are all the products on Whole Power Market compliant?
はい, all products are purchased and sold through branded manufacturers, so you can buy with confidence.
- What should I do if the product I received is defective?
If you receive the package and find that the product is damaged or defective, please contact us first by email or submit the form information.
When contacting us, please also submit the following information:
1. the purchase order number;
2. a description of the details of the damage or defect;
3. provide high-resolution pictures or videos of the product, showing the damage or defect as much as possible.
- Why did I purchase two or more products and only receive one?
We are sorry to have this problem.
Generally, larger products or orders with high quantity will be shipped separately, so there will be a difference in parcel delivery time, some will be delivered early and some will be late, and all will be delivered successfully under normal circumstances. Otherwise, if you wait too long or can’t deliver, please contact us by email or form in time, we will reply at the first time.
- If I want to cancel my order, what should I do?
If you wish to cancel your order due to force majeure, please contact us by email or submit a form!
Orders are generally processed within 24-48 hours, except for holidays, and we can help cancel any parcel before it leaves the factory or warehouse.
If the logistics bill number is updated or after the parcel is sent out, we can not cancel or intercept, but can only refuse to return the parcel when it reaches the recipient, otherwise the signed return will need to bear the return cost.
- What payment methods are supported?
Whole Power Market now supports online payment by PayPal, a secure transaction platform that is managed by PayPal for the duration of its validity and maintains the customer’s spending experience.
- If I want to cancel my order and get my money back, what should I do?
You can send an email to Whole Power Market for feedback until the package is delivered, and we’ll be the first to help you with that. If the package has not been sent, you can cancel the order and get a refund; if the package has been sent, you need to wait for the package to be returned to the warehouse before you can get a refund.